JOB TITLE:  Coordinator, Integrated Services

DEPARTMENT:  Community Services

POSTING NUMBER:  106525

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Full Time Permanent

HOURS OF WORK:  35 hour workweek / shift work / variable hours

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of 8 Nelson St. and various Community Centre locations across the City

SALARY GRADE:  5

HIRING SALARY RANGE:  $86,091.00 - $96,853.00 per annum

MAXIMUM OF SALARY RANGE:  $107,614.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  January 23, 2025

CLOSING DATE:  February 05, 2025

AREA OF RESPONSIBILITY:

Reporting to the Supervisor, LOB Planning and Special  Projects, the Coordinator, Integrated Services ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community. This position is responsible for creating, developing and implementing inclusion recreation programs, services and/or special events that meet the needs and interests of the residents of the City of Brampton.  Specifically, this positions oversees the delivery of inclusion recreation programs; assesses and evaluates inclusion recreation programs; and networks, liaises and partners with various stakeholders to coordinate, facilitate and collaborate in the delivery of inclusion recreation programs, services and special events. This position plays an integral role in reducing the barriers to recreation programs within the City of Brampton in order to provide more accessibility and an inclusive recreation environment for individuals with disabilities and/or unique needs.

Business Distinctions

• Program Services
• Community Engagement/Development
• Development and Training
• Administrative Services

Supervision, Leadership and Staff Development

• Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
• Provide advice, guidance and direction to recreation staff and volunteers in the delivery of inclusion recreation programs, services and/or special events
• Respond to and assists recreation staff and volunteers with crisis support and/or physical/ behaviour interventions during the delivery of recreation, when required
• Form action plan to ensure program quality assurance
• Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings
• Ensure current self-knowledge of technical skills for staff development
• Visit the City’s various recreation facilities to oversee inclusion recreation programs and services, completes facility scans, and responds to various requests/ concerns from Recreation Staff and program participants/ family members of program participants

Administration

• Review documentation of incident/accidents reports and manage follow-up accordingly, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.
• Participate in preparing grant proposals and/or developing fundraising initiatives/ projects to generate funds for distribution to individuals with disabilities and/or unique needs requiring financial assistance to support recreation service fees
• Act as a City of Brampton representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships
• Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.
• Manage and review daily, weekly and sessional statistics and checklists
• Manage membership extensions, suspensions and payroll verification
• Adherence to all mandated deadlines
• Participation in facility team’s quality assurance program
• Coordinate payments/documentation for all invoices in accordance to corporate standards

Customer Service and Community Development

• Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes
• Liaise with community leaders, groups, sponsors and external groups
• Develop partnerships with various agencies, businesses and organizations serving individuals with disabilities and/or unique needs to acquire funding for various projects
• Act as a point of contact and networks and liaises with City Branches/ Departments, organizations, municipalities, government agencies, social service agencies, school boards, the general public, elected officials, and other stakeholders regarding inclusion recreation programs related matters
• Promote and creates awareness of inclusion recreation programs, services and/or special events within the City of Brampton
• Ongoing assessment of community needs
• Manage community events (including analyzing follow-up reports and debriefing)
• Develop strategies to increase customer recruitment and retention

Program Development

• Assess and evaluate existing recreation programs and services to determine the level of inclusion/ adaptation available to individuals with disabilities and/or unique needs
• Review recreation programs to ensure compliance with applicable standards, regulations and legislation, such as the Accessibility for Ontarians Disability Act (AODA)
• Develop and recommend strategies to the Recreation Supervisor to reduce barriers to recreation programs for individuals with disabilities and/or unique needs.
• Network with various internal and external stakeholders to assess inclusion recreation needs and interests in order to develop applicable programs
• Create, develop, coordinate and implement inclusion recreation programs, services, and special events for individuals with disabilities
• Report on trends and areas of growth including future opportunities
• Manage quality programming through ongoing program visits
• Manage program development and brochure development processes
• Form and implement action plans to meet targets and potential growth
• Assist Recreation Supervisor with marketing and business plan
• Manage internal marketing of programs within community centre
• Assist individuals with disabilities, unique needs and/or families in selecting appropriate programs and/or level of support required to participate in recreation programs

Budget

• Build revenue strategies to increase financial stability
• Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor
• Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree or a diploma preferably in the following related fields; therapeutic recreation, mental health, behavioural sciences, social work, psychology, nursing, disability studies or a related discipline

EXPERIENCE:

• Minimum 3 years experience in recreation programming and/or facility management and working with individuals with disabilities; One year supervisory/team lead experience working with staff and volunteers
• Demonstrated experience utilizing behaviour management techniques and physical intervention techniques
• Demonstrated experience working with the families of individuals with disabilities and/or unique needs
• Demonstrated experience providing direct inclusive programming and/or implementing program adaptations to meet the needs of individuals with disabilities

OTHER SKILLS AND ASSETS:

• Working knowledge and understanding of disabilities and unique needs and related practices and ideologies
• Working knowledge of various disabilities and associated barriers, behaviour management techniques, physical intervention techniques, and family development/ dynamics theories
• Demonstrated ability to effectively respond to and accommodate individuals with disabilities and/or unique needs
• Demonstrated ability to exercise discretion and judgment when handling confidential, sensitive, and/or controversial information
• General knowledge of federal and provincial financial aids and supports for individuals with disabilities and/or unique needs
• Advanced knowledge of standards, regulations and legislation specifically the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code
• Excellent public relations skills and ability to effectively deal with the public
• Knowledge of provincial and other legislative regulations pertinent to program discipline
• Exposure to budgeting and financial management
• Proficiency in MS Office

Mandatory Requirements

• Able to work variable, scheduled hours including evenings and weekends
• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

**Various tests and/or exams may be administered as part of the selection criteria.

LI-SE

 #LI-Hybrid

Interview:  Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

If this opportunity matches your interest and experience, please apply quoting reference #106525 by February 05, 2025  and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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