JOB TITLE: Customer Experience Assistant - Co-op

DEPARTMENT:  Transit

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Temporary 4-months

HOURS OF WORK:  35-hour workweek / variable hours

LOCATION:  Transit Clark Facility

HOURLY RATE:  Year 1 $19.37

                             Year 2 $20.27

                             Year 3 $21.89

                             Year 4 $23.62

JOB TYPE:  Management and Administration

POSTING DATE:  January 16, 2025

CLOSING DATE:  April 03, 2025

AREA OF RESPONSIBILITY:

The Customer Experience student is responsible for enhancing the customer experience and promoting Brampton Transit services. This role involves coordinating and assisting with developing marketing plans and materials, supporting events, and managing Transit activities. The ideal candidate will be a skilled communicator with a passion for customer service and a keen eye for detail.

Key Responsibilities:

Operation Support

• • • Assist with developing marketing and communication plans and projects.
    • Contribute with developing and coordinate internal and external marketing materials, including advertising, web content, and publications.

Customer Service

• • • Respond to inquiries from internal and external customers.
    • Liaise with external suppliers and vendors to negotiate pricing and deadlines.
    • Build and maintain positive relationships with cross-functional teams and management.
    • Represent Transit at forums, events and outreach.

Communication and Reporting

• • • Develop project plans for targeted campaigns.
    • Support internal and external media initiatives.
    • Monitor, compile, and report on marketing and communications campaign metrics.
    • Assist in implementing Brampton Transit's communication strategies.

Corporate Contribution

• • • Conduct Transit-specific research to gain insights into market trends.
    • Track and report on industry trends.
    • Provide recommendations regarding marketing strategy.

Teamwork and Cooperation

• • • Participate in project coordination and team meetings.
    • Work collaboratively with staff to improve communication and design.
    • Recommend improvements based on research and best practices.
    • Demonstrate corporate values at all times.
    • Participate in cross-functional teams.
    • Perform additional duties as assigned.

SELECTION CRITERIA:

             EDUCATION:

• • Post-secondary education in marketing, communications, or a related field.
•  
•     REQUIRED EXPERIENCE: 
  
  • Proven experience in marketing, communications, and event planning.
  • Strong written and verbal communication skills.

OTHER SKILLS AND ASSETS:

• • Strong organizational and time management skills.
  • Ability to work independently and as part of a team.
  • Ability to work variable hours.
  • A valid non-probationary Ontario Class G driver's license in good standing

        “These positions are funded through the Canada Summer Jobs Program (2025) and all applicants must meet specific eligibility criteria. For Eligibility Criteria

          please visit https://www.canada.ca/en/employment-social-development/services/funding/canada-summer-jobs/screening-eligibility.html”

          **Preference will be given to students that have a permanent residency in Brampton.

          **Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by May 01, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select  “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized  data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive  correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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