JOB TITLE:  Enforcement Clerk

DEPARTMENT:  Legislative Services

POSTING NUMBER:  106432

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Temporary 12-months

HOURS OF WORK:  35-hour workweek / shift work / variable hours

LOCATION:  Flower City Community Campus.

SALARY GRADE:  8

STARTING SALARY:  $1,018.50 per week

JOB TYPE:  Union

POSTING DATE:  November 19, 2024

CLOSING DATE:  December 2, 2024

AREA OF RESPONSIBILITY:

Reporting to the Office Coordinator, Enforcement, processes applications, receives payments and issues receipts and provide administrative support to the four sections of the enforcement division. 

• Provides customer service at public counter, via telephone and monitoring of Enforcement Clerk Inbox and Unassigned Complaints email inbox.
• Respond to general and specific enquiries regarding enforcement business licensing matters, property standards and enforcement and municipal business through phone, email and counter service.
• Deal with daily driver renewals, issuance of new plates and completion of multi-step complicated vehicle transfers.
• Receive and process all license application and fee documents.
• Maintain, update and file Property Standard, Municipal and Licensing fees.
• Issue Group and Lodging Home invoices and receive payments.
• Maintain electronic and automated records for all licensees and records management.
• Check completeness of application packages and complete annual license renewal process.
• Prepare Property Standards Inspection Reports, Orders to Comply, and zoning requests for mailing, create and confirm Property Standards Orders.
• Liaise with Licensing Inspectors for clarity on documentation and appointment scheduling.
• Prepare and forward noise and dog barking complaint letters and maintain files.
• Dispatch calls to Municipal Enforcement Officers.
• Input licences and permits into Amanda systems, issue licences and prepare photo ID.
• Balance and reconcile daily receipts, prepare Revenue Report and forward to Treasury.
• Receive process and apply all payments to the correct file and account for each enforcement business transaction.
• Prepare and sign off daily revenue report and cash deposit envelopes.
• Responsible for end of day cash flow count, including verifying cash and closing off for day.
• Enter information on versatile records management system for corporate compliance.
• Monitor and respond to inquiries received in the email inbox including messages and elevate as required.
• Performs additional similar and related duties as assigned.

SELECTION CRITERIA:

EDUCATION:

• High school (Grade 12) graduation plus an additional program of up to one year in General Office Administration, Legal Office, Business Administration or equivalent.

EXPERIENCE:

• Over one (1) year, up to and including two (2) years of administrative experience in a customer service, office, enforcement or licencing environment.

OTHER SKILLS AND ASSETS:

• Working Knowledge of Microsoft Office Suite.
• Exceptional written and verbal communication and interpersonal skills with an emphasis on customer service.
• Professional, diplomatic and tactful.
• Ability to work independently and as part of a team.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

Applicants who do not meet the educational requirements but have direct related experience may be considered.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

If this opportunity matches your interest and experience, please apply online quoting reference #106432 by December 2, 2024, and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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