JOB TITLE: Artist Liaison 

DEPARTMENT:  Community Services

NUMBER OF POSITIONS:  2

JOB STATUS & DURATION:  Part time

HOURS OF WORK:  24 hour workweek / shift work / variable hours

LOCATION: The Rose Theatre

HOURLY RATE:  $20.21

JOB TYPE:  Management and Administration

POSTING DATE:  October 08, 2024

CLOSING DATE:  October 27, 2024

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, Front of House, act as primary onsite liason between artists and all other internal and external stakeholders to ensure

excellent customer experience at Performing Arts venues.

• Gather event information from Show File to fulfill artist needs
• Coordinate duties with Technical & Facility Operations, Box Office, Front of House and Food and Beverage teams
• Meet and greet artists upon their arrival at the designated venue
• Escort artists to and from spaces designated for their use, and respond to all inquires. Provide exemplary hospitality.
• Ensure that artist needs are met and that arrival/meal/performance times are on schedule
• Check supplies and report low inventory; ensure the Green Room, kitchen and dressing rooms are clean and tidy before and after each performance
• Open and set up Green Room and dressing rooms prior to the artist arrival
• At artist request, coordinate and complete necessary wardrobe duties including but not limited to: steaming and ironing clothing, minor repairs, and laundry and stain removal
• Set up food, beverages and other rider requirements; place food orders when required
• Make last-minute purchases of food or other necessities for artists with City credit card. Ensure sufficient water and towels are available for artists on stage
• Confirm complimentary tickets for artists; liaise with Front of House Manager and Box Office personnel to ensure ticket requests are fulfilled
• Confirm information regarding expected backstage guests and access to dressing rooms with appropriate personnel (artist or production managers). Communicate guests’ names with FOH, Box Office, Security and the Stage Manager.
• Assist with coordinating onsite artist merchandise sales with Food and Beverage and/or Front of House teams
• Make payment to artists by City of Brampton cheque, as applicable
• Report all concerns, accidents and incidents to immediate supervisor; follow up and take appropriate action as required;
• Record all issues in Front of House Report in Show File
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Attend meetings/training as required
• Performs other duties as assigned

SELECTION CRITERIA:

• Smart Serve Certified
• Minimum 1 year experience in a hospitality, performing arts, or event related environment
• Current Standard First Aid / CPR C / AED from an accredited organization
• Submit or agree to a Vulnerable Sector Criminal Record Check
• Exceptional customer service, verbal and written communication skills
• Ability to take direction, pay attention to small details, and anticipate artist’s needs
• Work well within a team environment and independently as needed, managing priorities accordingly
• Able to read, understand and complete Front of House report in writing at the end of every shift
• Able to work a flexible and irregular schedule which includes evenings, weekends and holidays
• Able to work at all Performing Arts Brampton venues including working indoors and outdoors as needed.

**Preference will be given to students that have a permanent residency in Brampton.  

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process will be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by October 27, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.  The City of Brampton requires all applicants to have a valid Criminal Record and Judicial Matters Check (Level 2) or a Vulnerable Sector Check (if 18 years of age or older)   issued from their local police department, dated within the last six (6) months. All checks must  indicate for the purpose of employment.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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