JOB TITLE:  Supervisor, By-Law Enforcement

DEPARTMENT:  Legislative Services

POSTING NUMBER: 106172

NUMBER OF POSITIONS:  4

JOB STATUS & DURATION:  Full Time Permanent

HOURS OF WORK:  35-hour workweek

LOCATION:  Flower City Community Campus

SALARY GRADE:  6

HIRING SALARY RANGE:  $97,593.00 - $109,792.00 per annum

MAXIMUM OF SALARY RANGE:  $121,991.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  June 28, 2024

CLOSING DATE:  July 12, 2024

AREA OF RESPONSIBILITY:

Reporting to the Manager, this role ensures the delivery of adequate enforcement and by-law services to meet or exceed community standards and ensure public safety and confidence.  Supervises daily activities pertaining to enforcement and ensures staff is fully trained and resourced to fulfill obligatory requirements. Monitors and measures enforcement activities for continuous improvement initiatives.

KEY RESPONSIBILITIES

             OPERATION SUPPORT

• Analyzes complex enforcement and community challenges and develops alternative enforcement strategies to protect city and public interests.
• Tracks performance and workload indicators, co-ordinates with stakeholders (i.e., Call Center, Amanda Administrators etc.) to ensure accuracy of information, policies and procedures.
• Implements changes as they apply to the daily work. Identifies need for, develops and drafts new procedures or modifications of existing SOPs.
• Conducts routine reviews of By-Law teams’ documentation, note taking and requests for Prosecution that will provide consistency and meet quality standards.
• Identifies training needs and makes recommendations to Manager.
• Investigates issues with broad public impacts and resolves all sensitive and political matters to minimize risk. Takes reasonable risks and is accountable for the successful outcome of any course of action and direction given to staff and the public.
• Escalates issues to Manager, By-law Enforcement for awareness and resolve.
• Makes recommendations as required ensuring compliance and safety for all citizens. Recommends changes to appropriate by-laws for enforcement improvement.
• Analyses trends and activities within the municipality and provides reports for Council review outlining relevant and recurring issues.
• Conducting ride-along trainings and providing patrol support for escalated concerns. Patrols may include foot patrol, bicycle and other enforcement vehicles.

             LEADERSHIP AND DEVELOPMENT

• Provides daily direction to unionized staff.
• Reviews job requests, schedules and assigns work duties ensuring sufficient resources and adequate staffing levels are maintained to meet workload demands.
• Ensures staff follows Health & Safety regulations and comply with other applicable standards.
• Provides leadership to unionized staff through regular coaching, recruitment and selection and establishing an environment that is conducive to quality and teamwork.
• Motivates, provides guidance, direction, coaching and training to staff to ensure a high level of performance and to ensure established standards for customer service are maintained.
• Responsible for ensuring sufficient resources and adequate staffing levels are maintained to meet workload demands.
• Provides performance feedback and manages disciplinary measures, Health & Safety and the implementation of corporate HR policies.
• Provides input into the development and delivery training programs for staff.
• Ensures that inspections are carried out efficiently and effectively to meet service standards and operating guidelines.

            CUSTOMER SERVICE

• Answers queries and responds to requests from internal and external customers, handling highly sensitive enforcement issues and enquiries related to daily operations.
• Takes into consideration public opinion, corporate image, and reasonable prospects to ensure timely resolution of problems.
• Ensures investigations are carried out efficiently and effectively to meet or exceed service standards.
• Handling of urgent issues, including providing correct responses.
• Manages important external relationships including contractors, public, media, Council members, community groups, stakeholders and other enforcement agencies.

            FINANCIAL ACCOUNTABILITY

• Identifies pressures, operational requirements, and ensures tracking of specific areas or projects.
• Makes recommendations based on analysis of enforcement trends with anticipation of emerging enforcement initiatives that may affect budget planning and forecasting.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary education, with a degree or diploma in Public Administration, Law and Security, Criminology.

REQUIRED EXPERIENCE:

• Minimum 3-5 years experience in enforcement
• Minimum three years of supervisory or team leadership experience, preferably in a unionized environment

OTHER SKILLS AND ASSETS:

• A valid non-probationary class G driver’s licence.
• Ability to obtain a COB permit.
• Knowledge of municipal by-laws an asset
• Experience in data collection and organization of files; ability to use MS Office software
• Solid communication skills; experience presenting information to diverse audiences
• Ability to identify and address performance issues in a unionized environment.
• Ability to stay calm in crisis situations regarding customers
• Ability to troubleshoot using data from known sources, interpreting complex concerns to develop strategies that protect the City and the public’s interests
• Ability to understand issues faced at the Council level and understands how own departmental issues, programs, and decisions impact pubic interest/concerns.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

If this opportunity matches your interest and experience, please apply online by clicking the button above reference #106172 by July 12, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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