JOB TITLE:  Programmer, Generalist

DEPARTMENT:  Community Services

POSTING NUMBER:  106154

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Full Time Permanent 

HOURS OF WORK:  40 hour workweek / shift work / variable hours

LOCATION:  Recreation Center

SALARY GRADE:  3

HIRING SALARY RANGE:  $67,530.00 - $75,971.00 per annum

MAXIMUM OF SALARY RANGE:  $84,412.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  June 25, 2024

CLOSING DATE:  July 8, 2024

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

Business Distinctions – Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well

• Aquatics/Skating
• Active Living – may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
• Seniors
• Arts
• Golf, Curling, Tennis
• Special Events
• Generalist
• Special Needs
• Environmental
• Outdoor Education

Supervision of support staff

• Recruit, hires, trains and provides ongoing Supervision, Leadership, Coaching and Recognition to part-time and volunteers
• Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
• Implement and deliver ongoing communication plan to direct reports
• Adhere to corporate, departmental, and divisional standards
• Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
• Perform in accordance to facility Manager on Duty roles and responsibilities as required
• Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings

Administration

• Thorough documentation of coaching, feedback and training of part-time staff and volunteers
• Verification of part-time payroll entry in accordance with staff schedules
• Prepares for and follow-up on incident/accidents reporting and communicate timely bases on severity
• Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
• Compile and review daily, weekly and sessional statistics and checklists
• Timely follow-up on program related refund requests
• Adherence to all mandated deadlines
• Participation in any quality assurance program
• Develop and monitor staff and volunteer schedules seasonally according to program needs
• Proactive planning of upcoming sessions
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
• Ensure all staff hiring packages are completed in a timely manner

Customer Service and Community Development 

• Timely and appropriate follow-up with customer concerns, requests, and inquiries
• Liaising with internal and external groups as required related to programs, services and special events
• Planning and delivering community special events in collaboration with facility and/or special events team
• Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
• In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.

Program Development

• Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Liaising with other facilities and lines of business to ensure complimentary and consistent delivery of programs
• Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience and
• Adhere to program development and brochure development processes
• Execute action plans to meet targets and potential growth
• Assist Recreation Coordinator with marketing and business plan
• Attend school events, such as open houses, parent nights, and registration days, to support program participation and development

Budget

• Monitor and report on expenses and revenue actuals and forecast according to portfolio
• Purchases and Manage inventory of program supplies and materials

Mandatory Certifications, Designations or Licences

• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

Aquatics: Must possess and maintain current certifications as follows:

• National Lifeguard – Pool
• Standard First Aid & CPR C
• Lifesaving Instructors
• Lifesaving Swim Instructors
• Aquatic Supervisory Training or Aquatic Management Training
• Airway Management (or ability to obtain)

The following certifications are considered an asset:

• HIGH FIVE Principles of Healthy Child Development & QUEST 2
• Bronze Cross Examiner
• First Aid Instructor/Examiner
• National Lifeguard Instructor/Examiner
• Lifesaving Coach Level 1
• Lifesaving Society Instructor Trainer
• Pool Operators
• Aquatic Safety Inspectors
• Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent)

Fitness:

• Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

Golf:

• Professional Golf Management diploma and full Class “A” Certification
• PGA of Canada Class A member

Gymnastics:

• NCCP Coaching Certificate
• Gymnastics level 2

Preferred Certifications, Designations or Licences

Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Air Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer

SELECTION CRITERIA:

EDUCATION:

• Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education)

REQUIRED EXPERIENCE:

• 2 years of related programming and planning experience
• 1 year of supervisory experience

OTHER SKILLS AND ASSETS:

• Working knowledge of related legislation, in applicable area of discipline
• Proficiency in MS Office
• Customer service skills and experience
• Written and oral communication skills

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

LI-SE 

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available.  

If this opportunity matches your interest and experience, please apply online quoting reference #106154 by July 8, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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