JOB TITLE: BOX OFFICE REPRESENTATIVE

DEPARTMENT:  COMMUNITY SERVICES

NUMBER OF POSITIONS:  3

JOB STATUS & DURATION:  Part Time

HOURS OF WORK:  24 hour workweek with shifts scheduled primarily on evenings and weekends with occasional weekdays

LOCATION: The Rose Theatre

STARTING SALARY:  $19.45 per hour 

JOB TYPE:  Management and Administration

POSTING DATE:  April 22, 2024

CLOSING DATE:  January 01, 2025

The Rose Theatre is a municipally owned, first class Performing Arts venue in the heart of downtown Brampton, a fast growing cultural destination. Opened in 2006, the state-of-the-art venue is designed with a main theatre that seats 868 patrons and secondary space that can be used simultaneously, accommodating up to 100 patrons. The LBP Theatre is a creative hub for local performing arts groups, schools, education programs, dance recitals, and professional presentations that includes a 400 seat auditorium and adjacent rehearsal studio space. LBP recently reopened following a $3.4 million renovation that focused on enhanced accessibility and health and safety features, upgraded technical equipment, and created a more attractive and welcoming lobby space. The City of Brampton's Performing Arts venues present relevant, unique and exciting performances for a diverse community, and is committed to quality and extraordinary programming.

                 AREA OF RESPONSIBILITY:

                 Reporting to the Programmer, provide professional front-line customer service support, responding to inquiries, program information and services that result in a positive experience.

• Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants
• Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
• Process and accept payments for events, bookings, and subscriptions
• Handle feedback in a professional manner while providing exceptional customer service
• Provide information about Recreation and Culture to the public, in person, by email or over the phone
• Balance and verify daily revenue and complete administrative paperwork and reports
• Complete administrative duties in a timely manner (eg. Ticketing reports)
• Maintain a safe and tidy work space
• Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
• Maintain an understanding of department programs and services
• Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
• Attend meetings/training as required
• Performs other duties as assigned

                SELECTION CRITERIA:

• Minimum 16 years of age
• Intermediate computer skills (Word/Excel/Outlook)
• Current Standard First Aid / CPR C / AED from an accredited organization
• Submit or agree to a Vulnerable Sector Criminal Record Check
• Exceptional customer service and communication skills

             **Preference will be given to students that have a permanent residency in Brampton. 

**Various tests and/or exams may be administered as part of the selection criteria.

Alternate formats will be provided upon request.

Interview:  Our recruitment process will be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above by January 01, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.                             

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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