City of Brampton

  • Transit Service Clerk

    Posted Date 1 week ago(1 week ago)
    Job ID
    2018-4869
    Job Location 1: Company
    CA-ON-Brampton
    # Positions
    1
    Job Type
    Part Time
    Job Industry
    Government and Public Sector, Retail In-Store
    Career Level
    Entry Level
    Years of Experience
    <1
  • Job Description

    WORKOPOLIS-TEMPLATE (2)

    TRANSIT SERVICE CLERK - BRAMPTON TRANSIT TERMINALS

     

                                     

    PRIMARY FUNCTION:

     

    Reporting to the Coordinator, Transit Service Centre, supports the division’s strategic goals by promoting the use of Brampton Transit as a viable alternative to the automobile through the delivery of exceptional customer service; which includes up-to-date route information, fare media sales and friendly, courteous service.

     

    POSITION DUTIES:

    • Process and promote fare media sales (tickets, passes & PRESTO fare cards) in a fast-paced environment.
    • Sell coffee and snacks.
    • Handle cash, debit and credit transactions.
    • Provide bus routing information as well as assist customers with planning their bus route within the GTA.
    • Respond to customer enquiries regarding various fare options.
    • Complete inventory cycle counts on a daily, weekly, monthly and annually basis.
    • Complete regular restocking duties.
    • Ensure all sales are recorded in Point of Sale (CLASS) and Sales Period Operating (SPO) systems.
    • Prepare end-of-shift reports and balance high volumes of cash and cards.
    • Deposit monies in the safe, ensuring bag contents match the deposit slip and deposit log.
    • Secure store area and all assets at close of business.
    • Ensure customer waiting areas are clean and free of debris; acting quickly to address any deficiencies.
    • Maintain a clean and safe work area.
    • Provide assistance in the training of new employees.
    • Performs other similar and related duties to this position, as assigned.

     SELECTION CRITERIA: 

    • Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education
    • 1 – 2 years related cash & customer service experience.
    • Good written, verbal communication skills with the ability to resolve/diffuse customer service issues.
    • Exceptional interpersonal and customer service skills with the ability to resolve questions and concerns in a fast-paced work environment.
    • Strong computer skills in point of sale systems (Class & Presto preferred).
    • Strong basic math skills with a strong attention to detail.
    • Ability to work with minimal supervision.
    • Ability to work at any Brampton Transit Service Centre location.
    • Ability to work flexible hours, which includes days, evenings, weekends and holidays.

     

    Exciting things are happening at the City of Brampton. To hear more of what our employees have to say, watch our Join Our Team Video. For some insight on Brampton’s future watch our Planning Vision Video by renowned Planner Larry Beasley.

     

    **Various tests and/or exams may be administered as part of the selection criteria.

     

      

     

    Job status: Temporary part time

    Job Type:   Union

     

    Applications must be received by: October 1, 2018

     

    Alternate formats will be provided upon request.

     

     

    If this opportunity matches your interest and experience, please apply online at: www.brampton.ca/employment by October 1, 2018. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.

     

    Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

     

    The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 

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