City of Brampton


Posted Date 2 weeks ago(2/8/2018 10:10 PM)
Job ID
Job Location 1: Company
# Positions
Job Type
Job Industry
Government and Public Sector
Career Level
Years of Experience

Job Description



Reference #: 102819



Reporting to the Coordinator, Community Programs this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.


Key Duties:

Supervision of Support Staff (contract, part-time and volunteers). Includes daily supervision regarding work duties, scheduling, adherence to City policies and procedures, i.e. Health and Safety and payroll documentation. Meets regularly with staff. Also recruits, trains and coaches these individuals. Provides performance evaluation feedback, including discipline, if needed. Evaluates staff training needs and arranges for training initiatives, particularly regarding qualifications and certifications. Is available for crisis support, physical/behaviour interventions, hands-on assistance and decision-making.


Customer Service. Interacts with customers to ensure program delivery is meeting customer expectations and service standards. Aids staff in problem solving and ensures the timely follow-up and completion of correct documentation regarding Accidents and Incidents, or customer concerns and requests. Meets with community groups, and sponsors to maintain excellent relationships and support for the City’s programs.


Reporting. Provides data such as customer statistics on usage, attendance, revenue, fill rates, and other important measures to the Recreation Coordinator and others as required. Provides input to budgeting process, including monthly forecasting and monitoring of revenues, expenditures and net. Reports on trends, emerging issues and potential areas of growth. Keeps staff and volunteer data regarding certifications and training.


Program Excellence. Assists with the preparation and proofing of materials related to marketing of programs. Ensure supplies are adequate. Ensure that programs offered are of excellent quality. Uses awareness of emerging customer requirements to make recommendations for improvements and future programs. Conducts program visits, focus groups and surveys to collect information and to ensure quality control. Interprets reports in terms of appropriate changes and areas of growth. Liaises with other municipalities for benchmarking comparisons. Provides direct program services and maintains a safe and clean facility.



  • Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education, Behavioural Sciences, Social Work, Psychology)
  • 2 years of related programming and planning experience
  • 1 year of supervisory/team lead experience
  • Working knowledge of related legislation, in applicable area of discipline
  • Proficiency in MS Office
  • Customer service skills and experience
  • Written and oral communication skills
  • Current Standard First Aid/CPR-C
  • Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle
  • Professional Golf Management diploma and full Class “A” Certification
  • PGA of Canada Class A member  



Exciting things are happening at the City of Brampton. To hear more of what our employees have to say, watch our Join Our Team Video. For some insight on Brampton’s future watch our Planning Vision Video by renowned Planner Larry Beasley.



**Various tests and/or exams may be administered as part of the selection criteria.

** Starting Salary: $59,661.00 annually



Job status: Contract

Job Type:   Non-Union


Applications must be received by: February 22, 2018


Alternate formats will be provided upon request.


If this opportunity matches your interest and experience, please apply online at: or via quoting reference #102819 by February 22, 2018 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.


Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 



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