City of Brampton

Communications Operator

Posted Date 2 weeks ago(2/5/2018 4:33 PM)
Job ID
Job Location 1: Company
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector
Career Level
Years of Experience

Job Description







Reference #: 102757





Reporting to the Division Chief, Communications, this position is responsible for receiving and directing calls and dispatching appropriate resources across several fire stations, while maintaining a high level of customer service during emergency and non-emergency situations.


  • Receives fire and emergency calls and dispatches fire apparatus and personnel for Brampton, Mississauga and Caledon fire stations, through the Joint Fire Communications Centre
  • Operates console equipment, including telephone, radio, status control and computer-aided dispatch, while quickly analyzing information received from callers in order to dispatch the required apparatus and personnel;
  • Responds to non-emergency general inquiry calls and redirects if appropriate;
  • Elicit and understands direction and geographical information in a demanding, multi-tasking, team environment;
  • Maintains radio contact with all vehicles, both at emergencies and other communication centre activities;
  • Exercises good judgement and follows established procedures in decision making responsibilities within the Emergency Services division;
  • Performs system tests, maintains accurate records and other communication functions as required;
  • Performs other similar and related duties as assigned.






  •  Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education;
  • Graduate of a post-secondary Emergency Services Dispatch accredited certification OR previous Emergency Services Communications Centre experience;
  • Demonstrated communication skills, both written and verbal;
  • Demonstrated ability to speak clearly and precisely while under stressful situations;
  • Demonstrated ability to work independently and within a team environment;
  • Demonstrated customer service and public relations skills;
  • Demonstrated reliability;
  • Must possess and maintain a valid, non-probationary, Class “G” Ontario Driver’s License;
  • Proficiency with Microsoft Office Suite;
  • Ability to handle sensitive and confidential information;
  • Ability to perform radio dispatch duties in an often demanding and stressful emergency environment;
  • Must be willing and able to wear all required uniform clothing and/or personal protective equipment as assigned/required;
  • Must be able to work variable hours including nights, weekends and holidays as scheduled.


**Various tests and/or exams may be administered as part of the selection criteria.

**Starting Salary $60,674.00


Job status: Permanent
Job Type:   Union


Applications must be received by: February 19, 2018


Alternate formats will be provided upon request.



If this opportunity matches your interest and experience, please apply online at: or via quoting reference #102757 by February 19, 2018 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.


Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 





Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed