City of Brampton

Box Office Representative

Posted Date 3 months ago(12/6/2017 7:37 AM)
Job ID
Job Location 1: Company
# Positions
Job Type
Part Time
Job Industry
Entertainment, Performing and Fine Arts, Government and Public Sector
Career Level
Entry Level
Years of Experience

Job Description




Position Duties:


Under the direction of the Programmer, provide professional front-line customer service support, responding to inquiries, program information and services that result in a positive experience.

  • Provide a high-level of front-line customer service including greeting, and engaging customers and providing program information and program availability with a strong focus on customers’ needs and wants
  • Answer telephone calls and respond to customer concerns/ inquiries in a professional manner
  • Process and accept payments for events, bookings, and subscriptions
  • Handle feedback in a professional manner while providing exceptional customer service
  • Provide information about Recreation and Culture to the public, in person, by email or over the phone
  • Balance and verify daily revenue and complete administrative paperwork and reports
  • Complete administrative duties in a timely manner (eg. Ticketing reports)
  • Maintain a safe and tidy work space
  • Report all concerns, accidents and incidents to immediate supervisor and take appropriate action
  • Maintain an understanding of department programs and services
  • Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff
  • Attend meetings/training as required
  • Performs other duties as assigned

 Selection Criteria: 

  • Minimum 16 years of age
  • Intermediate computer skills (Word/Excel/Outlook)
  • Current Standard First Aid / CPR C / AED from an accredited organization
  • Submit or agree to a Vulnerable Sector Criminal Record Check
  • Exceptional customer service and communication skills

** Various tests and/or exams may be administered as part of the selection criteria.

Job status: Part time Job Type: Non-Union

Applications must be received by December 07, 2018

Alternate formats will be provided upon request.



If this opportunity matches your interest and experience, please apply online by December 07, 2018. We thank all applicants; however, only those selected for an interview will be contacted.


Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.



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