City of Brampton

PART-TIME TRANSIT SERVICE HEAD CLERK 2- BRAMPTON TRANSIT TERMINALS

3 days ago
Job ID
2017-4488
CA-ON-Brampton
# Positions
1
Job Type
Part Time
Job Industry
Government and Public Sector
Career Level
Entry Level
Years of Experience
<1

Job Description

 

WORKOPOLIS-TEMPLATE (2)

 

 

Reporting to the Coordinator, Transit Service Centre this position supports the division’s strategic goals by promoting the use of Brampton Transit as a viable alternative to the automobile through the delivery of exceptional customer service; which includes up-to-date route information, fare media sales and friendly, courteous service.

  • Process and promote fare media sales (tickets, passes & PRESTO fare cards) in a fast-paced environment.
  • Sell coffee and snacks.
  • Handle cash, debit and credit transactions.
  • Handle escalated customer issues.
  • Perform refund transactions.
  • Provide fare media and change.
  • Provide bus routing information as well as assist customers with planning their bus route within the GTA.
  • Respond to customer enquiries regarding various fare options.
  • Complete inventory cycle counts on a daily, weekly, monthly and annually basis.
  • Complete regular restocking duties.
  • Ensure all sales are recorded in Point of Sale (CLASS) and Sales Period Operating (SPO) systems.
  • Prepare end-of-shift reports and balance high volumes of cash and cards.
  • Deposit monies in the safe, ensuring bag contents match the deposit slip and deposit log.
  • Secure store area and all assets at close of business.
  • Ensure customer waiting areas are clean and free of debris; acting quickly to address any deficiencies.
  • Maintain a clean and safe work area.
  • Provide assistance in the training of new employees.
  • Performs other similar and related duties to this position, as assigned.

 

 

HOURS OF WORK: You will be required to work a variety of shifts during the Brampton

Transit Store Hours:

Monday to Friday – 5:45 am to 10:00 pm

Saturdays – 7:45 am to 7:00 pm

Sundays – 10:45 am to 8:00 pm

 

***The Corporation will provide up to 30 hours to employees, where required, no guarantee of hours

 

  

MINIMUM QUALIFICATIONS:

 

  • Grade 12 education or equivalent secondary education as established by the Ontario Ministry of Education
  • Good written, verbal communication skills with the ability to resolve/diffuse customer service issues.
  • Exceptional interpersonal and customer service skills with the ability to resolve questions and concerns in a fast-paced work environment.
  • Strong computer skills in point of sale systems (Class & Presto preferred).
  • Strong basic math skills with a strong attention to detail.
  • Ability to work with minimal supervision.
  • Ability to work at any Brampton Transit Service Centre location.
  • Ability to work flexible hours, which includes days, evenings, weekends and holidays

 

** Various tests and/or exams may be administered as part of the selection criteria.

           

 

Job status: Part-Time Job Type: Union

 

Applications must be received by November 24, 2017

 

Alternate formats will be provided upon request.

  
  
  

If this opportunity matches your interest and experience, please apply online by November 24, 2017. We thank all applicants; however, only those selected for an interview will be contacted.

 

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

 

The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 

 

 

 

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