City of Brampton


1 week ago
Job ID
# Positions
Job Type
Full Time
Job Industry
Government and Public Sector
Career Level
Years of Experience

Job Description






Reference #: 102683


Annual salary information: starting at $76,060.00; midpoint $85,568.00 (under review)


A challenging and fulfilling position awaits a genuine People Leader. We are looking for a talented supervisor that is passionate about building a high performing team that delivers exceptional customer service.


You have a proven capacity for leading teams by providing mentorship and guidance while implementing effective strategies that facilitate accountability and trust. You are an active listener with an exceptional ability to get to the root of the issue, address the matter with skillful insight and escalate when appropriate. You communicate with clarity and authenticity. You are a relationship builder that relies on collaboration, trust and transparency. You have significant experience in court administration and nimbly manage escalated customer service concerns. You have high integrity and are invested in creating a culture of engagement where people matter, service is paramount and we continue building a community that is innovative, inclusive and bold.


If this describes your professional journey, and your demonstrated character and competencies, we want to hear from you. 


The Role....

  • Supervises and supports court staff meeting operational needs and service standards;
  • Monitors quality of service delivery and work processes;
  • Coordinates daily operations, effectively monitoring resources and related responsibilities;
  • Continually liases with the Judiciary, members of the legal profession, Peel Regional Police and other enforcement agencies, Ministry of the Attorney General, Crown Attorney’s Office and other provincial agencies;
  • Collaborates with the Collections team on administration processes;
  • Ensures timely and accurate implementation of legislated guidelines, court rules, etc. adjusting office workflow and processes accordingly;
  • Prepares bank deposits, performs daily month end reconciliation and payment of invoices;
  • Oversees trial coordination to attain effective utilization of court resources;
  • Works with the Province of Ontario to update security levels;
  • Updates court master plan;
  • Oversees production of transcripts including performing audits;
  • Maintains files and confidential records to ensure compliance;
  • Oversees exhibit management for all court filed exhibits; and
  • Reviews and performs time entry functions.



  • Assesses, coaches and mentors staff, including discipline, to promote a high performance culture;
  • Prioritizes and organizes daily work;
  • Recruits, retains and develops staff to meet their highest potential; and
  • Maintains adept knowledge of collective agreements and ensures effective application of provisions.


Customer Service

  • Provides advice, guidance and support on emerging issues and enquiries to exceed corporate service standards;
  • Escalates complex issues for appropriate resolution; and
  • Builds and maintains relationships across departments, teams and levels of leadership to develop an in depth understanding of operational needs.


Communication and Reporting

  • Monitors Q-matic customer service system and change priorities to ensure customer service levels are met and reporting is prepared;
  • Provides senior leaders with regular updates, status on issues or concerns related to the unit;
  • Prepares presentations, reports and other information as required with accuracy and within specified timelines; and
  • Maintains open and clear communication with senior leaders.


Corporate Contribution

  • Develops and implement new tools, training manuals, templates and methods that continually improve and elevate efficiency of practices and processes;
  • Conducts research to gain insight on market trends, current programs, process and practices and make recommendations to improve business processes and service solutions;
  • Maintains knowledge of collective agreements, City policies and practices, legislation and standard operating procedures.


Budget Support

  • Provides input on forecasting and variances;
  • Ensures purchasing policies and practices are followed to meet management approval;
  • Uses resources effectively, including expense management, to meet corporate policies and guidelines.


Teamwork and Cooperation

  • Exceptional ability to work within a diverse group of perspectives;
  • Demonstrates corporate values at all times;
  • Participates as a member of cross-functional teams and effectively contributes; and
  • Provides back up and support as necessary.




  • Post-secondary degree or diploma in Business Administration or equivalent in related field;
  • Minimum of 5 years of Court Administration experience with superior supervisory skills;
  • Experience in both public and/or unionized environment is an asset;
  • Practical knowledge of municipal, regional, provincial and federal governments and applicable legislation is an asset;
  • Knowledge of legislation and processes related to Court Operation and Administration matters;
  • Strong customer service and people leadership skills; interface with internal and external customers to resolve issues to meet corporate service standards;
  • Strong organizational skills; detail oriented, well organized and able to prioritize multiple complex tasks and activities meeting conflicting priorities and timelines;
  • Exceptional communication skills along with superior report writing skills; and
  • Computer proficiency in Microsoft/software and ICON computer.


** Various tests and/or exams may be administered as part of the selection criteria.


Job status: Permanent

Job Type:   Non-Union


Applications must be received by October 27, 2017.


Alternate formats will be provided upon request.


If this opportunity matches your interest and experience, please apply online at: or via quoting reference #102683 by October 27, 2017, and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted.


Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.


The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments.  If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially. 


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